Words cannot express the gratitude, appreciation and learning I feel and have experienced working together. I can't thank Olga enough for all the support, time, energy, care and love she puts into everything she does. It was so much fun creating together.Meghan Currie Yoga Teacher & Artist
Customer Experience & Wellness Operations
I take care of the people, processes and day-to-day details behind your business, so you can focus on the work you love.
Trusted by
Years of experience supporting wellness brands, yoga teachers, retreats and online communities.
Hello, I'm Olga
The person behind the scenes keeping things running
I'm a Customer Experience & Retreat Operations Specialist working remotely, supporting wellness, retreat, travel, and online education businesses worldwide.
I manage everything that keeps a business moving: customer communication, bookings, communities, logistics, systems and all the little problems that need solving along the way.
I've coordinated international retreats and teacher trainings for groups of 20 to 80+, supported globally recognised wellness brands, and helped create smoother systems and better experiences for their clients and communities.
Warm with your clients. Organised behind the scenes. Reliable when things get busy.
Download my CVWhat I do
Support what keeps your business moving
Bring me in as your right hand for customer experience, community and day-to-day operations.
- Customer support & client communication — managing inbox, enquiries and follow-ups with genuine care.
- Retreat bookings & guest experience — bookings, payments, cancellations, refunds, changes and the details in between.
- Community management — supporting members, students and online communities so people feel connected and looked after.
- Customer journey & retention — listening to feedback, spotting patterns and finding ways to improve the customer experience.
- Workflow & systems organisation — creating clear processes and keeping the moving parts organised and easy to manage.
- Operations support — taking care of the day-to-day details and solving problems before they reach you.
In their words
I am impressed by the exceptional level of professionalism, efficiency, and attention to detail demonstrated throughout our collaboration. Olga's outstanding communication skills and dedication make it feel as though she is right by our side, even though we work online. The retreat guests and I truly appreciate how Olga ensures every aspect exceeded expectations. It is an absolute joy to work together!Pilar de Miguel Yoga Teacher & Founder, Balearic Retreats
Olga has been a lifesaver for my yoga business! Her incredible organizational skills helped me streamline my workflow and maintain consistent, high-quality service for my clients. But what I value most is how she goes above and beyond — brainstorming new ideas, offering thoughtful advice, and always bringing fresh insights to the table.Laura Farrier Yoga Teacher & Retreat Leader
Retreats & events
Logistics handled, so the experience can shine
International retreats, workshops and teacher trainings for groups of 20 to 80+ — coordinated from planning to completion.
Retreats in Italy and Spain. Workshops in Berlin, Barcelona, Gran Canaria and Istanbul. Teacher trainings, studio openings and everything in between. I coordinate schedules, venues, hosts, partners, bookings and guest logistics, and stay connected with participants before, during and after the event — so the experience feels smooth for everyone involved.
You focus on holding the space. I'll take care of everything around it.
Talk to me about your eventTools & platforms
Comfortable in your existing systems
Project management
Asana · Trello · Notion
Project development
Kajabi · Uscreen · Stan Store
Bookings & payments
WeTravel · Retreat Guru · Stripe
Email marketing
Mailchimp · Flodesk
Websites
WordPress · Squarespace
Workspace
Google Workspace · Slack
Let's team up
Ready to take something off your plate?
If customer emails, bookings, community or day-to-day operations are taking you away from the work you love, let's talk. Tell me what you need help with and we'll see if I can take it from there.
pacholga1992@gmail.com